It’s been a while since the last time I provided an update, here’s a quick summary…
Pic of the week
What have I been up to?
- Residential – attended an event that brought together Jisc’s new customer services division. It was a great opportunity to get to know everybody, find out the most recent news from other directorates/functions and understand the expectations of our managers.
- Site visits – I’ve met with three of my accounts. Mainly to do with the re-procurement of Jisc’s regional network in the North of England (we’re getting some big pipes). It’s been really interesting to get to know some new contacts but also in getting to grips with an area of Jisc I’m not as familiar with. There’s no getting away from the fact that Jisc is a complex organisation. In a nutshell we do four things:
- network and technologies
- digital resources
- advice and engagement
- research and development
In the past I’ve been more involved with the areas of Research and Development, and Advice and Engagement — so I’m learning a lot as we speak. The more you dig into each area the more complex it becomes. My new role is to help Higher Education Institutions and Further Education Colleges navigate this offer and ensure we as an organisation are delivering value to our customers. Perhaps more exciting though is finding more out about what our “customers” might expect from us in the future.
- Data cleansing – along with @marianneshepp I’ve been helping out Jisc’s Sector Intelligence team to tidy up some of our customer data and in defining persona types. It’s been an interesting exercise and will hopefully help staff across Jisc to tailor information appropriately.
- I have passed my coaching and mentoring qualification – Institute of Leadership and Management level 5. So happy, just need to work out how I can continue coaching without interfering too much in family time.
Working from home
So, the office is finally finished. Over the moon with it! Even made the shelves out of an old scaffolding board.
I can’t begin to tell you how vital the bean bag is!
Recipe of the week
Jamie Oliver’s beef and broccoli stir fry. Relatively cheap if you have the store cupboard items and very easy to make. Fantastic meal and you can add your own chilli to taste once cooked.