Weeknote 11/2013

Work activity

Jisc Transformations Programme

I’ve been talking a lot about the Jisc Transformations programme recently. I’m glad to say that the bulk of material is now there. There’s still a lot of work to contextualise some of the information and draw out specific themes from the work carried out but you can get a sneak peek at the case studies on Jisc infoNet’s Organisational Experiences wiki. The videos have been collated in a YouTube playlist too.

Customer Relationship Management (CRM)

With the help of my colleague, @dc86, we’ve got the draft CRM infoKit up online. The programme manager is reviewing it as we speak at. Once he’s had a good look through the resource we’ll ask for feedback from a wider audience. The resource attempts to bring together two past Jisc resources: the CRM Self Analysis Framework and the CRM Handbook. I still need to rewrite the stakeholder section, add some context to acknowledge where the resource has come from and bring out the Understanding “customers” section as a separate page.

Various meetings

Other than that it was a case of attending various meetings some of which I can’t really talk about at the moment. I did have an interesting chat with @dc86 with regards to our website. Lots to look forward to there: increased security; a more defined publishing process; printable versions; and much more. This won’t happen in the immediate future but something we’d like to get sorted over the next year.

Of interest

  • My colleague @sjbailey pointed me towards this very interesting article regarding the accuracy (or not) of Gartner’s hype cycle
  • Useful directory of hashtags relating to Higher Education
  • Is simplification the key to a happy workforce and game-changing innovation? Check out Carolyn Gregoire article on The Huffington Post to find out more
  • I’m intrigued as to how Universities can compare themselves against each other using the National Student Survey (NSS). Surely it’s only useful to for Universities to measure their own year on year progress. Students studying at one institution have different expectations to those studying at another institution. They also don’t know what they don’t know i.e. they have nothing to compare their experience on.
  • Merilyn Childs posted a really interesting tweet recently: “Is #highered incapable of transformation? Are there just too many vested interests for change 2 be more than minor tweaks and tweets?”

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